osTicketvsShields
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| osTicket | Shields | |
|---|---|---|
| Score | 66/100 | 80/100 |
| Rank in category | #2 of 9 in Helpdesk | #6 of 166 in Developer Tools |
| GitHub stars | 3 998 | 27 334 |
| Stars, last 30 days | +75 | +128 |
| Stable releases, 12 months | 4 | 0 |
| Latest release | v1.18.4 · 17 Jun 2026 | — |
| Setup | Moderate | Easy |
| Official Docker image | No | Yes |
| License | GPL-2.0 | Apache-2.0 |
| Main language | PHP | JavaScript |
Which one should you pick?
Shields scores 80/100 against 66/100 for osTicket, so it is the safer default.
osTicket ships more often: 4 stable releases in the past year, against 0 for Shields.
If you want the quickest setup, Shields is easier to run; osTicket needs more configuration.
osTicket details →Shields details →
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