Frappe HelpdeskvsShields
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| Frappe Helpdesk | Shields | |
|---|---|---|
| Score | 68/100 | 80/100 |
| Rank in category | #3 of 14 in Customer Support | #6 of 166 in Developer Tools |
| GitHub stars | 3 454 | 27 332 |
| Stars, last 30 days | +63 | +126 |
| Stable releases, 12 months | 22 | 0 |
| Latest release | v1.31.0 · 14 Oct 2026 | — |
| Setup | Moderate | Easy |
| Official Docker image | Yes | Yes |
| License | AGPL-3.0 | Apache-2.0 |
| Main language | Vue | JavaScript |
Which one should you pick?
Shields scores 80/100 against 68/100 for Frappe Helpdesk, so it is the safer default.
Frappe Helpdesk ships more often: 22 stable releases in the past year, against 0 for Shields.
If you want the quickest setup, Shields is easier to run; Frappe Helpdesk needs more configuration.
Frappe Helpdesk details →Shields details →