Frappe HelpdeskvsosTicket
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| Frappe Helpdesk | osTicket | |
|---|---|---|
| Score | 68/100 | 66/100 |
| Rank in category | #3 of 14 in Customer Support | #2 of 9 in Helpdesk |
| GitHub stars | 3 451 | 3 995 |
| Stars, last 30 days | +60 | +72 |
| Stable releases, 12 months | 22 | 4 |
| Latest release | v1.31.0 · 14 Oct 2026 | v1.18.4 · 17 Jun 2026 |
| Setup | Moderate | Moderate |
| Official Docker image | Yes | No |
| License | AGPL-3.0 | GPL-2.0 |
| Main language | Vue | PHP |
Which one should you pick?
Frappe Helpdesk scores 68/100 against 66/100 for osTicket, so it is the safer default.
Frappe Helpdesk ships more often: 22 stable releases in the past year, against 4 for osTicket.
Frappe Helpdesk details →osTicket details →