chatwootvsosTicket
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| chatwoot | osTicket | |
|---|---|---|
| Score | 84/100 | 66/100 |
| Rank in category | #1 of 14 in Customer Support | #2 of 9 in Helpdesk |
| GitHub stars | 38 501 | 3 995 |
| Stars, last 30 days | +1 379 | +73 |
| Stable releases, 12 months | 18 | 4 |
| Latest release | v4.19.1 · 24 Oct 2026 | v1.18.4 · 17 Jun 2026 |
| Setup | Advanced | Moderate |
| Official Docker image | Yes | No |
| License | Other | GPL-2.0 |
| Main language | Ruby | PHP |
Which one should you pick?
chatwoot scores 84/100 against 66/100 for osTicket, so it is the safer default.
chatwoot ships more often: 18 stable releases in the past year, against 4 for osTicket.
If you want the quickest setup, osTicket is easier to run; chatwoot needs more configuration.
chatwoot is growing faster right now (+1 379 stars in 30 days).
chatwoot details →osTicket details →