osTicketvsparlant
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| osTicket | parlant | |
|---|---|---|
| Score | 66/100 | 72/100 |
| Rank in category | #2 of 9 in Helpdesk | #22 of 209 in AI Agents |
| GitHub stars | 3 995 | 18 311 |
| Stars, last 30 days | +72 | +21 |
| Stable releases, 12 months | 4 | 5 |
| Latest release | v1.18.4 · 17 Jun 2026 | v3.3.2 · 28 Apr 2026 |
| Setup | Moderate | Advanced |
| Official Docker image | No | No |
| License | GPL-2.0 | Apache-2.0 |
| Main language | PHP | Python |
Which one should you pick?
parlant scores 72/100 against 66/100 for osTicket, so it is the safer default.
parlant ships more often: 5 stable releases in the past year, against 4 for osTicket.
If you want the quickest setup, osTicket is easier to run; parlant needs more configuration.
osTicket is growing faster right now (+72 stars in 30 days).
osTicket details →parlant details →
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