AnswervsosTicket
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| Answer | osTicket | |
|---|---|---|
| Score | 71/100 | 66/100 |
| Rank in category | #5 of 69 in Social Networks & Forums | #2 of 9 in Helpdesk |
| GitHub stars | 15 702 | 3 995 |
| Stars, last 30 days | +21 | +72 |
| Stable releases, 12 months | 6 | 4 |
| Latest release | v2.0.3 · 22 Sept 2026 | v1.18.4 · 17 Jun 2026 |
| Setup | Easy | Moderate |
| Official Docker image | Yes | No |
| License | Apache-2.0 | GPL-2.0 |
| Main language | Go | PHP |
Which one should you pick?
Answer scores 71/100 against 66/100 for osTicket, so it is the safer default.
Answer ships more often: 6 stable releases in the past year, against 4 for osTicket.
If you want the quickest setup, Answer is easier to run; osTicket needs more configuration.
osTicket is growing faster right now (+72 stars in 30 days).
Answer details →osTicket details →