Self-host OpenSupports
v4.11.0Open-source ticket system for customer support
- Stars
- 1 036
- Requires
- Apache, MySQL, PDO Extension, PHP
What is OpenSupports?
OpenSupports is an open-source helpdesk ticket system for managing customer support inquiries. Customers submit tickets through a web form or user account, and staff handle them in an admin panel with departments, custom response templates, statistics, and multi-language support (14 languages). The software runs on a standard LAMP stack (PHP 7.x, MySQL 4.1+, Apache 2.4+) and installs via a downloadable zip and web-based wizard. A hosted SaaS version is also offered for a subscription fee. Licensed under GPL-3.0. The last release was v4.11.0 in January 2022, and PHP 8 is not yet supported.
Should you self-host OpenSupports?
OpenSupports scores 50/100 on selfhost.directory (how scoring works) and ranks #7 of 9 in Helpdesk. It has 1 036 GitHub stars.
There was no stable release in the past 12 months, so check the repository's recent activity before you rely on it.
Setup is moderate: expect some configuration beyond a single command. It is GPL-3.0-licensed and written mostly in JavaScript.
Its closest alternative on selfhost.directory is Zammad (70/100, 6 042 stars). It scores higher overall, so compare the two before you pick. See OpenSupports vs Zammad side by side.
Features
- Articles and FAQs
- CSV user import
- Custom responses
- Email Templates
- File attachments
- Multi-language Support
- Notifications log
- ReCaptcha support
- Registration API keys
- REST API
- Staff members and departments
- Statistics Dashboard
- Ticket Management
- User system
OpenSupports README
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