Request TrackervsZammad
Two self-hosted Helpdesk projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| Request Tracker | Zammad | |
|---|---|---|
| Score | 65/100 | 70/100 |
| Rank in category | #3 of 9 in Helpdesk | #1 of 9 in Helpdesk |
| GitHub stars | 1 163 | 6 050 |
| Stars, last 30 days | +4 | +98 |
| Stable releases, 12 months | 2 | 0 |
| Latest release | rt-5.0.10 · 1 Jun 2026 | — |
| Setup | Advanced | Advanced |
| Official Docker image | No | Yes |
| License | GPL-2.0 | AGPL-3.0 |
| Main language | Perl | Ruby |
Which one should you pick?
Zammad scores 70/100 against 65/100 for Request Tracker, so it is the safer default.
Request Tracker ships more often: 2 stable releases in the past year, against 0 for Zammad.
Zammad is growing faster right now (+98 stars in 30 days).
Request Tracker details →Zammad details →All Helpdesk projects →
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