chatwootvsRequest Tracker
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| chatwoot | Request Tracker | |
|---|---|---|
| Score | 84/100 | 65/100 |
| Rank in category | #1 of 14 in Customer Support | #3 of 9 in Helpdesk |
| GitHub stars | 38 531 | 1 163 |
| Stars, last 30 days | +1 370 | +4 |
| Stable releases, 12 months | 18 | 2 |
| Latest release | v4.19.1 · 24 Oct 2026 | rt-5.0.10 · 1 Jun 2026 |
| Setup | Advanced | Advanced |
| Official Docker image | Yes | No |
| License | Other | GPL-2.0 |
| Main language | Ruby | Perl |
Which one should you pick?
chatwoot scores 84/100 against 65/100 for Request Tracker, so it is the safer default.
chatwoot ships more often: 18 stable releases in the past year, against 2 for Request Tracker.
chatwoot is growing faster right now (+1 370 stars in 30 days).
chatwoot details →Request Tracker details →