ObservalvsZammad
Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.
| Observal | Zammad | |
|---|---|---|
| Score | 65/100 | 70/100 |
| Rank in category | #40 of 209 in AI Agents | #1 of 9 in Helpdesk |
| GitHub stars | 4 533 | 6 052 |
| Stars, last 30 days | +1 159 | +100 |
| Stable releases, 12 months | 33 | 0 |
| Latest release | v1.15.1 · 16 Oct 2026 | — |
| Setup | Moderate | Advanced |
| Official Docker image | Yes | Yes |
| License | Apache-2.0 | AGPL-3.0 |
| Main language | Python | Ruby |
Which one should you pick?
Zammad scores 70/100 against 65/100 for Observal, so it is the safer default.
Observal ships more often: 33 stable releases in the past year, against 0 for Zammad.
If you want the quickest setup, Observal is easier to run; Zammad needs more configuration.
Observal is growing faster right now (+1 159 stars in 30 days).
Observal details →Zammad details →