# tiledesk

> Self-hosted open-source live chat with AI chatbots, multichannel support, visual design studio, RAG knowledge base, and human-in-the-loop escalation.

- **Category:** Chat
- **Licence:** MIT
- **Latest version:** 1.2.1
- **Open source:** open_core
- **Languages:** Shell, Mustache
- **Platforms:** Docker Compose, Kubernetes
- **Tags:** Marketing, Telegram, Chatbot, Live Chat, Chatbots, Whatsapp, Knowledge Base, Customer Support, Rag, Kubernetes, Docker, Open Source, Helm, Self Hosted, Customer Service, Conversational Ai, Ai Chatbot, Helm charts, Human in the loop, Opensource, Livechat, Multichannel, Installation, Facebook Messenger

## Description

Tiledesk is an open-source live chat platform with built-in AI chatbots, developed in Node.js and Express. It works across web, Android, and iOS channels. The platform includes a visual design studio for building conversation flows without code, a knowledge base powered by retrieval-augmented generation with a Qdrant vector store, and support for multiple messaging channels like WhatsApp Business, Facebook Messenger, Telegram, SMS, and voice. AI agents can hand off complex conversations to human operators with full context, and the system learns from those interactions to improve over time. Extensibility comes through webhooks and REST APIs. Deployment options include Docker Compose for testing and Kubernetes with Helm for production. The core edition uses the MIT license, while advanced capabilities such as single sign-on and higher usage limits are part of a paid enterprise tier.

## Links

- [Homepage](https://github.com/Tiledesk/tiledesk)
- [Website](https://tiledesk.com/)
- [Docker](tiledesk/tiledesk-server)
- [Developer Hub](https://developer.tiledesk.com/)
- [GitHub](https://github.com/Tiledesk)
- [Pricing](https://tiledesk.com/chatbot-features-pricing/)
- [Installation Guide](https://tiledesk.com/install/)
- [Open Source Community](https://tiledesk.com/open-source-community/)
- [Documentation](https://guide.tiledesk.com/)
- [Discord Community](https://discord.gg/nERZEZ7SmG)
- [Community Forum](https://tiledesk.discourse.group/)

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Source: https://selfhost.directory/project/tiledesk