# Request Tracker vs Zammad

> Two self-hosted [Helpdesk projects](https://selfhost.directory/helpdesk), compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | Request Tracker | Zammad |
|---|---|---|
| Score | 65/100 | 70/100 ✓ |
| Rank in category | #3 of 9 in Helpdesk | #1 of 9 in Helpdesk |
| GitHub stars | 1 163 | 6 050 ✓ |
| Stars, last 30 days | +4 | +98 ✓ |
| Stable releases, 12 months | 2 ✓ | 0 |
| Latest release | rt-5.0.10 · 1 Jun 2026 | — |
| Setup | Advanced | Advanced ✓ |
| Official Docker image | No | Yes ✓ |
| License | GPL-2.0 | AGPL-3.0 |
| Main language | Perl | Ruby |

## Which one should you pick?

Zammad scores 70/100 against 65/100 for Request Tracker, so it is the safer default.

Request Tracker ships more often: 2 stable releases in the past year, against 0 for Zammad.

Zammad is growing faster right now (+98 stars in 30 days).

## Details

- [Request Tracker](https://selfhost.directory/project/request-tracker) (markdown: https://selfhost.directory/project/request-tracker.md)
- [Zammad](https://selfhost.directory/project/zammad) (markdown: https://selfhost.directory/project/zammad.md)

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Source: https://selfhost.directory/compare/request-tracker-vs-zammad