# osTicket vs Zammad

> Two self-hosted [Helpdesk projects](https://selfhost.directory/helpdesk), compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | osTicket | Zammad |
|---|---|---|
| Score | 66/100 | 70/100 ✓ |
| Rank in category | #2 of 9 in Helpdesk | #1 of 9 in Helpdesk |
| GitHub stars | 3 998 | 6 053 ✓ |
| Stars, last 30 days | +75 | +101 ✓ |
| Stable releases, 12 months | 4 ✓ | 0 |
| Latest release | v1.18.4 · 17 Jun 2026 | — |
| Setup | Moderate ✓ | Advanced |
| Official Docker image | No | Yes ✓ |
| License | GPL-2.0 | AGPL-3.0 |
| Main language | PHP | Ruby |

## Which one should you pick?

Zammad scores 70/100 against 66/100 for osTicket, so it is the safer default.

osTicket ships more often: 4 stable releases in the past year, against 0 for Zammad.

If you want the quickest setup, osTicket is easier to run; Zammad needs more configuration.

## Details

- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)
- [Zammad](https://selfhost.directory/project/zammad) (markdown: https://selfhost.directory/project/zammad.md)

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Source: https://selfhost.directory/compare/osticket-vs-zammad