# osTicket vs tidb

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | osTicket | tidb |
|---|---|---|
| Score | 66/100 | 80/100 ✓ |
| Rank in category | #2 of 9 in Helpdesk | #4 of 38 in Databases |
| GitHub stars | 3 998 | 40 688 ✓ |
| Stars, last 30 days | +75 | +101 ✓ |
| Stable releases, 12 months | 4 ✓ | 2 |
| Latest release | v1.18.4 · 17 Jun 2026 | v8.5.8 · 27 Aug 2026 ✓ |
| Setup | Moderate ✓ | Advanced |
| Official Docker image | No | Yes ✓ |
| License | GPL-2.0 | Apache-2.0 |
| Main language | PHP | Go |

## Which one should you pick?

tidb scores 80/100 against 66/100 for osTicket, so it is the safer default.

osTicket ships more often: 4 stable releases in the past year, against 2 for tidb.

If you want the quickest setup, osTicket is easier to run; tidb needs more configuration.

## Details

- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)
- [tidb](https://selfhost.directory/project/tidb) (markdown: https://selfhost.directory/project/tidb.md)

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Source: https://selfhost.directory/compare/osticket-vs-tidb