# osTicket vs SurrealDB

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | osTicket | SurrealDB |
|---|---|---|
| Score | 66/100 | 77/100 ✓ |
| Rank in category | #2 of 9 in Helpdesk | #5 of 38 in Databases |
| GitHub stars | 3 997 | 33 244 ✓ |
| Stars, last 30 days | +74 | +177 ✓ |
| Stable releases, 12 months | 4 | 22 ✓ |
| Latest release | v1.18.4 · 17 Jun 2026 | v3.3.5 · 29 Oct 2026 ✓ |
| Setup | Moderate | Easy ✓ |
| Official Docker image | No | Yes ✓ |
| License | GPL-2.0 | Other |
| Main language | PHP | Rust |

## Which one should you pick?

SurrealDB scores 77/100 against 66/100 for osTicket, so it is the safer default.

SurrealDB ships more often: 22 stable releases in the past year, against 4 for osTicket.

If you want the quickest setup, SurrealDB is easier to run; osTicket needs more configuration.

SurrealDB is growing faster right now (+177 stars in 30 days).

## Details

- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)
- [SurrealDB](https://selfhost.directory/project/surrealdb) (markdown: https://selfhost.directory/project/surrealdb.md)

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Source: https://selfhost.directory/compare/osticket-vs-surrealdb