# osTicket vs Request Tracker

> Two self-hosted [Helpdesk projects](https://selfhost.directory/helpdesk), compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | osTicket | Request Tracker |
|---|---|---|
| Score | 66/100 ✓ | 65/100 |
| Rank in category | #2 of 9 in Helpdesk | #3 of 9 in Helpdesk |
| GitHub stars | 3 995 ✓ | 1 163 |
| Stars, last 30 days | +72 ✓ | +4 |
| Stable releases, 12 months | 4 ✓ | 2 |
| Latest release | v1.18.4 · 17 Jun 2026 ✓ | rt-5.0.10 · 1 Jun 2026 |
| Setup | Moderate ✓ | Advanced |
| Official Docker image | No | No |
| License | GPL-2.0 | GPL-2.0 |
| Main language | PHP | Perl |

## Which one should you pick?

osTicket scores 66/100 against 65/100 for Request Tracker, so it is the safer default.

osTicket ships more often: 4 stable releases in the past year, against 2 for Request Tracker.

If you want the quickest setup, osTicket is easier to run; Request Tracker needs more configuration.

osTicket is growing faster right now (+72 stars in 30 days).

## Details

- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)
- [Request Tracker](https://selfhost.directory/project/request-tracker) (markdown: https://selfhost.directory/project/request-tracker.md)

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Source: https://selfhost.directory/compare/osticket-vs-request-tracker