# osTicket vs prometheus

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | osTicket | prometheus |
|---|---|---|
| Score | 66/100 | 90/100 ✓ |
| Rank in category | #2 of 9 in Helpdesk | #1 of 104 in Monitoring & observability |
| GitHub stars | 3 998 | 66 848 ✓ |
| Stars, last 30 days | +75 | +636 ✓ |
| Stable releases, 12 months | 4 | 16 ✓ |
| Latest release | v1.18.4 · 17 Jun 2026 | v3.15.1 · 21 Oct 2026 ✓ |
| Setup | Moderate | Moderate ✓ |
| Official Docker image | No | Yes ✓ |
| License | GPL-2.0 | Apache-2.0 |
| Main language | PHP | Go |

## Which one should you pick?

prometheus scores 90/100 against 66/100 for osTicket, so it is the safer default.

prometheus ships more often: 16 stable releases in the past year, against 4 for osTicket.

prometheus is growing faster right now (+636 stars in 30 days).

## Details

- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)
- [prometheus](https://selfhost.directory/project/prometheus) (markdown: https://selfhost.directory/project/prometheus.md)

---
Source: https://selfhost.directory/compare/osticket-vs-prometheus