# osTicket vs paperclip

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | osTicket | paperclip |
|---|---|---|
| Score | 66/100 | 88/100 ✓ |
| Rank in category | #2 of 9 in Helpdesk | #4 of 124 in AI |
| GitHub stars | 3 998 | 108 536 ✓ |
| Stars, last 30 days | +75 | +25 712 ✓ |
| Stable releases, 12 months | 4 | 10 ✓ |
| Latest release | v1.18.4 · 17 Jun 2026 | v2026.1012.0 · 12 Oct 2026 ✓ |
| Setup | Moderate ✓ | Moderate |
| Official Docker image | No | Yes ✓ |
| License | GPL-2.0 | MIT |
| Main language | PHP | Typescript |

## Which one should you pick?

paperclip scores 88/100 against 66/100 for osTicket, so it is the safer default.

paperclip ships more often: 10 stable releases in the past year, against 4 for osTicket.

paperclip is growing faster right now (+25 712 stars in 30 days).

## Details

- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)
- [paperclip](https://selfhost.directory/project/paperclip) (markdown: https://selfhost.directory/project/paperclip.md)

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Source: https://selfhost.directory/compare/osticket-vs-paperclip