# Frappe Helpdesk vs Shields

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | Frappe Helpdesk | Shields |
|---|---|---|
| Score | 68/100 | 80/100 ✓ |
| Rank in category | #3 of 14 in Customer Support | #6 of 166 in Developer Tools |
| GitHub stars | 3 454 | 27 332 ✓ |
| Stars, last 30 days | +63 | +126 ✓ |
| Stable releases, 12 months | 22 ✓ | 0 |
| Latest release | v1.31.0 · 14 Oct 2026 | — |
| Setup | Moderate | Easy ✓ |
| Official Docker image | Yes | Yes |
| License | AGPL-3.0 | Apache-2.0 |
| Main language | Vue | JavaScript |

## Which one should you pick?

Shields scores 80/100 against 68/100 for Frappe Helpdesk, so it is the safer default.

Frappe Helpdesk ships more often: 22 stable releases in the past year, against 0 for Shields.

If you want the quickest setup, Shields is easier to run; Frappe Helpdesk needs more configuration.

## Details

- [Frappe Helpdesk](https://selfhost.directory/project/frappe-helpdesk) (markdown: https://selfhost.directory/project/frappe-helpdesk.md)
- [Shields](https://selfhost.directory/project/shields) (markdown: https://selfhost.directory/project/shields.md)

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Source: https://selfhost.directory/compare/frappe-helpdesk-vs-shields