# Frappe Helpdesk vs prometheus

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | Frappe Helpdesk | prometheus |
|---|---|---|
| Score | 68/100 | 90/100 ✓ |
| Rank in category | #3 of 14 in Customer Support | #1 of 104 in Monitoring & observability |
| GitHub stars | 3 455 | 66 858 ✓ |
| Stars, last 30 days | +64 | +646 ✓ |
| Stable releases, 12 months | 23 ✓ | 16 |
| Latest release | v1.31.1 · 29 Oct 2026 ✓ | v3.15.1 · 21 Oct 2026 |
| Setup | Moderate | Moderate ✓ |
| Official Docker image | Yes | Yes |
| License | AGPL-3.0 | Apache-2.0 |
| Main language | Vue | Go |

## Which one should you pick?

prometheus scores 90/100 against 68/100 for Frappe Helpdesk, so it is the safer default.

Frappe Helpdesk ships more often: 23 stable releases in the past year, against 16 for prometheus.

prometheus is growing faster right now (+646 stars in 30 days).

## Details

- [Frappe Helpdesk](https://selfhost.directory/project/frappe-helpdesk) (markdown: https://selfhost.directory/project/frappe-helpdesk.md)
- [prometheus](https://selfhost.directory/project/prometheus) (markdown: https://selfhost.directory/project/prometheus.md)

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Source: https://selfhost.directory/compare/frappe-helpdesk-vs-prometheus