# Frappe Helpdesk vs OTOBO

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | Frappe Helpdesk | OTOBO |
|---|---|---|
| Score | 68/100 ✓ | 54/100 |
| Rank in category | #3 of 14 in Customer Support | #5 of 9 in Helpdesk |
| GitHub stars | 3 451 ✓ | 338 |
| Stars, last 30 days | +61 | — |
| Stable releases, 12 months | 22 ✓ | 2 |
| Latest release | v1.31.0 · 14 Oct 2026 ✓ | rel-11_0_15 · 4 Feb 2026 |
| Setup | Moderate ✓ | Advanced |
| Official Docker image | Yes | Yes |
| License | AGPL-3.0 | GPL-3.0 |
| Main language | Vue | Perl |

## Which one should you pick?

Frappe Helpdesk scores 68/100 against 54/100 for OTOBO, so it is the safer default.

Frappe Helpdesk ships more often: 22 stable releases in the past year, against 2 for OTOBO.

If you want the quickest setup, Frappe Helpdesk is easier to run; OTOBO needs more configuration.

Frappe Helpdesk is growing faster right now (+61 stars in 30 days).

## Details

- [Frappe Helpdesk](https://selfhost.directory/project/frappe-helpdesk) (markdown: https://selfhost.directory/project/frappe-helpdesk.md)
- [OTOBO](https://selfhost.directory/project/otobo) (markdown: https://selfhost.directory/project/otobo.md)

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Source: https://selfhost.directory/compare/frappe-helpdesk-vs-otobo