# Frappe Helpdesk vs osTicket

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | Frappe Helpdesk | osTicket |
|---|---|---|
| Score | 68/100 ✓ | 66/100 |
| Rank in category | #3 of 14 in Customer Support | #2 of 9 in Helpdesk |
| GitHub stars | 3 453 | 3 996 ✓ |
| Stars, last 30 days | +62 | +73 ✓ |
| Stable releases, 12 months | 22 ✓ | 4 |
| Latest release | v1.31.0 · 14 Oct 2026 ✓ | v1.18.4 · 17 Jun 2026 |
| Setup | Moderate | Moderate ✓ |
| Official Docker image | Yes ✓ | No |
| License | AGPL-3.0 | GPL-2.0 |
| Main language | Vue | PHP |

## Which one should you pick?

Frappe Helpdesk scores 68/100 against 66/100 for osTicket, so it is the safer default.

Frappe Helpdesk ships more often: 22 stable releases in the past year, against 4 for osTicket.

## Details

- [Frappe Helpdesk](https://selfhost.directory/project/frappe-helpdesk) (markdown: https://selfhost.directory/project/frappe-helpdesk.md)
- [osTicket](https://selfhost.directory/project/osticket) (markdown: https://selfhost.directory/project/osticket.md)

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Source: https://selfhost.directory/compare/frappe-helpdesk-vs-osticket