# chatwoot vs Paperless-ngx

> Two self-hosted projects, compared on the numbers selfhost.directory tracks live: score, popularity, release cadence and setup effort.

| | chatwoot | Paperless-ngx |
|---|---|---|
| Score | 84/100 | 86/100 ✓ |
| Rank in category | #1 of 14 in Customer Support | #3 of 46 in Document Management |
| GitHub stars | 38 546 | 47 284 ✓ |
| Stars, last 30 days | +1 385 ✓ | +1 293 |
| Stable releases, 12 months | 18 | 26 ✓ |
| Latest release | v4.19.1 · 24 Oct 2026 ✓ | v3.3.4 · 22 Oct 2026 |
| Setup | Advanced | Moderate ✓ |
| Official Docker image | Yes | Yes |
| License | Other | GPL-3.0 |
| Main language | Ruby | Python |

## Which one should you pick?

Paperless-ngx scores 86/100 against 84/100 for chatwoot, so it is the safer default.

Paperless-ngx ships more often: 26 stable releases in the past year, against 18 for chatwoot.

If you want the quickest setup, Paperless-ngx is easier to run; chatwoot needs more configuration.

## Details

- [chatwoot](https://selfhost.directory/project/chatwoot) (markdown: https://selfhost.directory/project/chatwoot.md)
- [Paperless-ngx](https://selfhost.directory/project/paperless-ngx) (markdown: https://selfhost.directory/project/paperless-ngx.md)

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Source: https://selfhost.directory/compare/chatwoot-vs-paperless-ngx